Privacy Policy

This Privacy Policy explains how Right Mind Technologies (operating the brand "Right Apparels," accessible at rightapparels.com) collects, uses, shares, and protects your personal information. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Who we are

Right Mind Technologies
2nd Floor, 206, Palasiya Tower, Indore, Madhya Pradesh, 452001, India
GSTIN: 23ABLFR8223L1ZU
Contact: care@rightapparels.com

2. What we collect

When you browse or buy from us, we collect the minimum information needed to serve you:

• Account/order details: name, email, phone, shipping address, pincode
• Payment: we do not store your card or UPI PIN. Payments are processed by MMAD Pay and only a transaction reference is retained
• Usage data: pages visited, device type, approximate location via IP, referrer — used for analytics
• Cookies: small text files that remember your cart and session. You can disable them, but the site may not function fully
• Voluntary: newsletter email, contact form messages, product reviews

3. Why we collect it

• To fulfil orders (process payment, ship, communicate updates)
• To respond to enquiries and provide customer support
• To improve the site (analytics, crash reports, A/B testing)
• To send order-related emails (always) and marketing emails (only if you opt in)
• To comply with legal obligations (tax, accounting, regulatory requests)

4. Who we share with

We never sell your data. We share it only with the service providers that help us deliver the service, under confidentiality obligations:

• Payment processors — MMAD Pay (UPI) for payment capture
• Shipping partners — reputed courier services in India
• Hosting & email — Hostinger (web hosting, transactional email)
• Analytics — Google Analytics (in aggregated, de-identified form)
• Law enforcement — when legally required, such as in response to a valid court order

5. Data retention

We retain order and invoice records for a minimum of 8 years in line with Indian tax law. Marketing preferences are retained until you unsubscribe. Abandoned carts older than 90 days are purged.

6. Security

The site uses HTTPS throughout. Admin access is password-protected and logged. We do not store credit card data. However, no online service is 100% secure — use a strong, unique password for your email account, and report suspicious activity to us immediately.

7. Your rights under the DPDP Act

You have the right to:

• Access a summary of the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal retention requirements)
• Nominate another person to exercise these rights on your behalf (e.g., in case of incapacity)
• Withdraw consent to marketing communications at any time
• Lodge a grievance with our Grievance Officer (see below)

To exercise any of these rights, write to care@rightapparels.com. We respond within 30 days.

8. Children

The site is not directed at children under 18. We do not knowingly collect data from minors. If you believe a minor has provided personal data, write to us and we'll delete it promptly.

9. Cookies

We use essential cookies (session, cart) and analytics cookies (Google Analytics). You can disable cookies in your browser settings, but some site features may stop working.

10. Changes to this policy

We may update this policy from time to time. Material changes will be announced via email (if you're subscribed) or a banner on the site. The "Last updated" date at the top reflects the latest revision.